FAQ's

Varela Intimates FAQ's

NOVEMBER ORDER DEADLINE - November 19th

DECEMBER ORDER DEADLINE - December 18th 

What are Pre-Orders?

Pre-Order Items are items to be released by the designer at a specific time, our wait time for all pre-order items are 5 weeks. Sometimes the designer will release them and we receive our order and your shipment goes out right away. 

Pre-Order items may be returned but the order cannot be canceled because once the order is collected it is immediately sent to the designer. We do not accept worn returned items at this time. You will receive an email with tracking and details on your order once shipped.

I placed an order - what happens next?

Thank You! Once you have placed your order, you will receive an email from Varela acknowledging that your order has been placed. We will then process your order and ship the item to you directly either from our local warehouse or from an offsite warehouse, you will the receive an email confirmation with your tracking number.

Where do you ship? 

At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.

How much is shipping in the U.S

I’m the USA, shipping is free before tax.

How much is shipping in Canada

Shipping is free for orders over $50

Where is my order shipped from?

Varela Intimates ships from one of 4 distribution centers around the United States. This allows us to ship  faster and effectively. 

When will my order arrive?

Here at Varela Intimates we often ship the order same day, but all orders placed during regular business hours will ship within 24 hours. Orders placed over the weekend will ship Monday ( unless a holiday). More than likely you should see your package within 3 business days (tracking is provided on all orders). Certain orders may take longer such as Pre-order items, custom orders and Mystery Box orders. 

I ordered multiple items, will they be shipped together?

Most orders shipped from Varela Intimates ship in one package. That being said, on occasion some items will be shipped separately ( you won’t get double charged for shipping). 

What happens if my order was stolen or refused? 

If your package was delivered and refused or stolen we cannot be responsible for your orders. There is a strict policy that we do not replace stolen items or refused orders. If your item is returned to us we may refund your order minus 20 restocking costs. 

Will my packages be labeled from Varela Intimates?

No, all of our shipments are in a standard package that may say shipping department or some variation. 

Is your site secure? 

Yes, our site is powered by Shopify, secured with the latest 256 but encryption along with a SSL certificate and Mcafee Secure. 

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express and Discover. We accept Paypal, and Amazon Payments as well.

 

 

Oh la la Cheri Paris Size Charts

STANDARD (Oh La La Cheri & KAVIAR)

S

M

L

XL

SIZE(US)

2-4

4-8 

8-12

12-16

CUP

A-B

B-C

C-D 

D-DD

BUST

30-32

34-36

36.5-38

38.5-40

WAIST

24-26

26.5-28

28.5-30

30.5-32

HIP

34-36

36.5-38

38.5-40

40.5-42


STANDARD (Real Lingerie)

S

M

L

XL

SIZE(US)

2-4

4-8 

8-12

12-16

CUP

A-C

B-D

C-DD 

C-DD

BUST

32-35

35-38

38-41

41-44

WAIST

24-27

27-29

29-31

31-33

HIP

34-36

36-38

38-40

40-42



PLUS (Oh La La Cheri & KAVIAR)

1X

2X

3X

4X

SIZE(US)

16-18

18-20 

20-22

22-24

CUP

C-D

C-D

D-DD

D-DD

BUST

40-42

42.5-44

44.5-46

46.5-48

WAIST

34-36

36.5-38

38.5-40

40.5-42

HIP

44-46

46.5-48

48.5-50

50.5-52




PLUS (Real Lingerie)

1X

2X

3X

4X

SIZE(US)

16-18

18-20 

20-22

22-24

CUP

B-D

C-DD

D-DDD

D-DDD

BUST

42-45

45-48

48-51

51-54

WAIST

34-36

36-38

38-40

40-42

HIP

44-46

46-48

48-50

50-52






STANDARD ONE SIZE ITEMS

OS

S/M

L/XL

SIZE(US)

2-10

2-8

8-14

BUST

30-36.5

30-36

36.5-40

WAIST

24-28.5

24-28

28.5-30

HIP

34-38.5

34-38

38.5-42



PLUS ONE SIZE ITEMS

QUEEN

1X/2X

3X/4X

SIZE(US)

16-20

16-20

22-24

BUST

40-44.5

40-44

44.5-48

WAIST

34-38.5

34-38

38.5-42

HIP

44-48.5

44-48

48.5-52