We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (60) days of purchase (AKA the date listed on your invoice) for most items in new condition.
Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.
The following items cannot be returned or exchanged: opened sex toys, body jewelry, ear cuffs, panties, lubricant, and any other items marked as "Clearance."
Returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
Contact Varela for all returns at email@example.com
You must return your items to the address below within 60 days from the day you received your package. Please write your order # on the outside of the package.You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Order # _________
Redford MI 48240
We have updated our Return Policy as of September 1, 2018